I've had an incredibly frustrating experience with Zet Casino. First off, their VIP levels are a complete joke. You can climb up quickly, but just as fast, they drop you down with no clear explanation or communication. It's misleading and frustrating.
The worst part? Getting your money out is nearly impossible. My withdrawal requests were delayed or ignored, holding my winnings hostage. It feels like they count on players getting bored and gambling away their winnings instead of being able to withdraw them.
Additionally, the foreign payment processors they use charged me more than the agreed currency amount, leading to unexpected losses. Even worse, two days after making a deposit, Zet Casino attempted to create new unauthorized charges on my account.
When I reached out to their chat support, it was utterly unhelpful. They couldn't resolve anything, leaving me feeling completely helpless.
Important Note: Zet Casino is licensed by the government of Curacao, which is known for having a less stringent regulatory framework compared to other jurisdictions like Malta or the UK. This means that getting a resolution through their licensing authority might be difficult. However, you can still report them to Curacao eGaming, though the chances of success are uncertain.
If you’ve had similar issues, I suggest also reporting them to consumer protection websites like AskGamblers or ThePogg, which sometimes help mediate disputes. Additionally, if you notice unauthorized charges, consider contacting your bank or payment provider to dispute those transactions.
Stay far away from Zet Casino if you value your time, money, and peace of mind.
