Heats Casino Review

I’ve played here a lot and it has been great, but the other day I asked them to close my account permanently because im addicted, and they closed the chat after reading my message. I was still able to gamble and I won 150 euros, when they closed my account. I’ve tried several times to message them but they wont reply

I played with a 150% first deposit bonus! I got €2,000 and was able to wager it! The live chat was very good and friendly! I have €900 to withdraw, but I have to wait for verification before I can withdraw! I don't know how long that will take! My suggestion for improvement would be faster verification times! Otherwise, a really good casino where you can have fun!

Best casino ever
really good bonus...
cashback no wager need..
Instant withdrawal 24/7

Really cool sister site. Has a nice and simple desgin. Very good deposit and withdrawals with Revolut. Had most of the providers and support helped me contact a VIP manager. Very helpful team and nice community.

I was happily surprised by this casino. I recommend it. And they have a great support

I really liked the energy in this casino. Has a super simple layout and cool features. The referral program is nice, I have already sent a few of my friends and basically make free money. Support is helpful. Will continue playing here

It was just an amazing experience. i lost a bit of money, havent had any luck, then struck a jackpot and cashed out in no time. its so refreshing to finally play at a casino where everything runs smooth.

Had a great experience in this casino for the first time trying it out. Had a very nice conversation with the support and had some nice luck while playing. Instant withdrawals which i LOVE and is rare to find. Will continue to play here as long as they keep up this great service!

The worst customer support I have ever experienced. Unfortunately, the chat can't solve anything and everything is forwarded to a department that can't answer the simplest questions within 5 weeks.

I am extremely dissatisfied with my experience at Heats Casino. Over the past several weeks, I have been trying to resolve an issue involving a tournament dispute, but the level of customer support and transparency has been appalling.

1. Broken Promises: I was given a timeframe of 72–104 hours for a response from the compliance team, but that deadline has come and gone multiple times without any meaningful updates.


2. Unresponsive Compliance Team: Despite numerous follow-ups, I have received no direct communication from the compliance team, only vague reassurances from customer support. This lack of accountability raises serious concerns about the casino’s professionalism.


3. Failure to Provide Requested Information: My repeated requests for basic documentation, such as tournament terms and chat history, have been ignored. This lack of cooperation is both frustrating and unacceptable.


4. Access Issues: I was forced to use a VPN to access the live chat feature, and despite not logging in, the system somehow recognized me. This raises significant privacy and data security concerns under GDPR regulations.


5. Poor Customer Support: The support team consistently repeats the same scripted responses, with no effort to provide actionable solutions. Promises to escalate the matter or prioritize my case have not been followed through.



Heats Casino's handling of this situation reflects poorly on their commitment to customer satisfaction, transparency, and compliance. I strongly caution others against using this platform until they demonstrate better practices.

I will be escalating this matter to relevant licensing authorities and regulatory bodies, as well as seeking legal assistance if necessary. My trust in this casino has been completely eroded.