Hello, i put 1 star from 5. Why? I deposited 4 times in this casino. After 4 deposit i had big luck and won 2500 usd. Now i try to withdraw and what happens. Account is locked and what documents i need to send: Dear Andrejs,
In order to verify your account, we would like to ask you to send us the following documents:
1)Proof of address. It must be no older than 90 days and reflect:
-your name
-address, stated in the profile
-issuance date of the document
Examples: utility bill, bank statement.
2)Screenshot of the Skrill account used for deposits with your Name and E-mail visible
3)Selfie with your ID where the document will be clearly seen and where we can make sure that is exactly you holding your document. Perhaps, show the elbow and shoulder of the hand with which one you're holding a document.
Also, for additional verification of your account, we would ask you to provide us with the following documents, please:
- a document (or a number of documents), showing your income for the last six months. For example payslips, proof of business ownership, selling a property, an inheritance payment, a divorce settlement, etc.
- a detailed pdf bank statement with the list of all transactions showing this income (the origin of funds) being credited to your bank account for the last 6 months.
Hope for your patience and understanding!
Best regards,
Jackpoty Casino Support Team
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UPDATE 16.09
After i send all documents, with selfie, adress , source of funds. i recevied update from them:
Kindly provide us with another selfie with your ID where the document will be clearly seen. Do not forget to show the elbow and shoulder of the hand with which you're holding a document.
We would also like to ask you to provide us with the following document, please:
- a document (or a number of documents), showing your income for the last six months. For example payslips, proof of business ownership, selling a property, an inheritance payment, a divorce settlement, etc.
You can provide the same type of document as you have for address proof in your first e-mail for all 6 months.
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epic site, do not deposit here, you win = you have a lot of problems
20 09 more that 10 hours in chat. I explainall waht possible. To understand situation. i upload my bank full statment where you can see all transaction. but then casino ask for separately sent every salary from last 6 months :)