WinDetta Casino Review

I made two deposits on this site. The first took 12 Hours to be charged on my Windetta account (money was charged instant from my bank).

The second one is still pending after 80 hours!!! I sent them 10 Mails, wrote to live chat 2 times and im still waiting. I sent them proof of my bank and they always answer with automatic answers.

Im not even talking about the bad RTP i had on my first deposit, because maybe it gets better (but i dont think so). But its insane how a deposit can take that long. Really bad service.

I've been playing there for over 2 months now and have had a good experience overall. I lost all of my first 10 deposits but then I won big. Everything was paid out quickly too.

I have been playing at this casino for a while, but so far I have only lost large amounts (daily sums). I once won (contacted the chat, I don't understand anything)! Money was transferred back and everything was lost!! A win after bonus implementation/winning €320 was lost because the game never paid out again!!

All in all, all casinos from Curacao etc. are a huge rip-off. There are hardly any German licenses... There is no monitoring in their countries (it's all hypocritical...) A huge rip-off and what annoys me most is the service (VIP Miranda disaster).

A good casino with a funny name, it’s good that it’s available in my region, I didn’t have any difficulties with depositing or withdrawing or finding games that I like and love, I didn’t contact support because there was no need

I have near a month of experience with this casino but in my opinion it wa enough to rate it maximum for now. Daily proper promotions, huge variety of games, short withdrawal period and nice support.

Would like to speak especially about support - a little episode.
I had lost a progress in a game which demand too many bets to collect. I spent 4-500 Euros in total to reach the final stage but when I made the last deposit to finalize my progress I see all the progress was lost. After a couple times of explaining to agent the matter they found out and confirmed that it was a technical issue which brought to progress loss and accepted a fair compensation for me.
So sometimes software my have issues in any casino but the most important is that the management and support give fair decisions in that matters - they do, good for clients and for casino.

I come here to show my indignation with windetta, in my point of view it is an unfair casino that doesn't know how to lose, they blocked my bonus simply because my winnings on the site were greater than my deposits, I asked them to block my account because I just like it to deposit when there is a bonus and they don't want to block my account at all, I hope you help me!

It's a personalized offer for you. So I received an email with a 150% bonus. I immediately deposited 400 euros. And asked for a bonus in the chat. Then the chat support will say, "You can't use the bonus. Like. It's a shame to send a promotional email with an individual offer from the casino and then reject it after making a deposit. I liked the style of the casino's bonuses, but I completely hated it because of this

After playing and losing some money i decided to stop gambling and close the account on windetta.
I found out there are no options on their site for closing the acc or taking a break, but clicking on the "Responsible Gaming" button I saw there is a information that when you want to close your account and have gambling problems you just need to write down a email to their support team and that ´ s it.

I wrote the E-Mail on the 28.03.2024 and told them to close my account ASAP because I don´ t want to gamble anymore.
The next day and the day after I checked if my account was closed, it was not.
I thought ok maybe it takes a while. Two days ago i logged in and my account was still not closed, also I have NOT got any e-mail response from the support. I checked my spam folders also but nothing!
Then two days ago i logged in and i could play and the acc was not closed, i played again and lost 1000€.

After that I wrote them again the same night and STILL have got NO RESPONSE, no answer!
I also asked them for a refund because they have not closed my account when I asked for, if they closed my acc when asked I would not play anymore ther! BUT my account was closed the next morning (again, no answers)!
I contacted the live chat support and boy, that is the worst experience I ever had with a live chat (i asked if he was a bot or a real person)!
The first time she told me i have got a answer from them a few days ago but I NEVER got a mail from them! Today i contacted the live support again and he told me I need to wait for the response and that it can take a while, and that they have not sent me any e-mails yet and I should wait more!
It does not matter what I ask them the only answer is i should just wait for the answer! I am waiting 10 days now and NOTHING!

Be careful with those scammers not closing your account when you ask them, even when it is clearly stated on their site that you just need to send a e-mail and ask for closing!

When you click on their responsible gaming button this is what you see:

You can always contact our support department at support@windetta.com and ask to terminate your Windetta account... After that we will take necessary measures to completely block you from our site...

THIS IS NOT TRUE! They don´ t care, they don´ t help you or answer you! Go play somewhere where you have the options directly on the site.

I love this casino. The game variety is fantastic, and the payouts are impressive. I have already had a couple of nice wins. Also I like the design, my favorites colours:) Highly recommend!

Absolute rubbish...support via email NEVER responds...then I won 1500€ in a PlaynGo tournament in second place and haven't received it to this day because these criminals always find some arguments and excuses. All in all an absolute pile of rubbish including unfriendly support